2019 Subaru Ascent recalls (Canada)

Issue: On certain vehicles, the compliance label lists an incorrect gross axle weight rating (GAWR). This could lead you to overload the vehicle, which could cause poor handling or a tire failure. Note: For the Forester model, this recall affects both gas and hybrid models. For the Crosstrek model, only the Crosstrek Hybrid model is affected. Safety Risk: Poor handling or a tire failure could cause a loss of control and increase the risk of a crash. Corrective Actions: Subaru will mail a new compliance label to each owner. If you'd like help to install the label, you can contact a Subaru dealer to have it installed free of charge.

Issue: On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" appear in English only, when they should be listed as "Tires/Pneus", "Rims/Jantes", "Front/Avant" and "Rear/Arriere". Canadian regulations require this information to be listed on the label in both English and French. Safety Risk: These small errors do not affect vehicle safety. Corrective Actions: This is not a recall. Subaru has corrected the compliance label for all new vehicles.

Issue: On certain vehicles, the bolt for the ground terminal on the auxiliary heater may not have been properly tightened. As a result, the ground terminal and nearby parts could overheat and melt. Safety Risk: Wiring that overheats and melts could create the risk of a fire. Corrective Actions: Subaru will notify owners by mail and instruct you to take your vehicle to a dealership to replace the PTC (positive temperature coefficient) heater ground bolt. The ground wire and the connector holder will be replaced, if necessary. Subaru advises not remote start your vehicle using Subaru Starlink Connected Services (if equipped) or an aftermarket remote starter (if installed). Subaru also advises not leave the vehicle running while unattended, and that you should park it outdoors and away from other vehicles or structures until the recall repairs have been completed.

Issue: On certain vehicles, a software problem in the transmission control unit (TCU) may cause the drive chain to slip or break. If this happens while the vehicle is in motion, there could be a loss of power to the wheels. Safety Risk: A loss of power to the wheels could increase the risk of a crash. Corrective Actions: Subaru will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the transmission chain guide and update the TCU. If necessary, the transmission assembly will be replaced.

Issue: On certain vehicles, the low-pressure fuel pump could fail. If this happens, then engine may run rough or may not start and the check engine light may turn on. This could also result in a sudden loss of engine power while driving. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Actions: Subaru will notify owners by mail and instruct you to take your vehicle to a dealer to replace the fuel pump.

Issue: On certain vehicles, the low-pressure fuel pump could fail. If this happens, then engine may run rough or may not start and the check engine light may turn on. This could also result in a sudden loss of engine power while driving. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Actions: Subaru will notify owners by mail and instruct you to take your vehicle to a dealer to replace the fuel pump.

Issue: On certain vehicles, the positive crankcase ventilation (PCV) valve could fail. If you continue to operate the vehicle after this happens, pieces of the PCV valve may enter the engine and cause an engine failure. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Actions: Subaru will notify owners by mail and instruct you to take your vehicle to a dealer to replace the PCV valve. Additionally, the replaced PCV valve will be inspected. If the valve is found to have separated, the separator cover and oil pan will be removed. If the separated parts are not located, the engine short block assembly will be replaced.

Issue: On certain vehicles, a hydraulic sensor in the transmission could malfunction. If this happens, the transmission may slip and cause vibrations or abnormal noises while driving. This can also cause a malfunction indicator lamp to turn on. If you continue driving, this could result in a loss of power to the wheels. Safety Risk: A loss of power to the wheels could increase the risk of a crash. Corrective Actions: Subaru will notify owners by mail and instruct you to take your vehicle to a dealer to update the Transmission Control Unit (TCU) software. The vehicle will be inspected after a drive test, and if certain trouble codes (DTCs) are stored, the hydraulic sensor harness will also be replaced. If vehicles are confirmed to have experienced, or are currently experiencing low drive chain tension, the transmission assembly will be replaced.